# Return and Refund Policy
## Introduction
At **Adithya Herbals**, we want to ensure that you are 100% happy with your purchase.
## Returns
You have **30 calendar days** to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
## Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
## Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
## Contact Us
If you have any questions on how to return your item to us, contact us at 0824-4283523.
## Non-Returnable Items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods.
## Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
## Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 0824-4283523.
## Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
## Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
## Returned to Sender Packages
If the package is not successfully delivered and is sent back to **Adithya Herbals** by the courier, we will contact you to provide the option of reshipment or a refund of the merchandise.
## Damaged Items
If you received a damaged product, please notify us immediately for assistance.
## Order Cancellations
We reserve the right to cancel any order for any reason, and will notify you immediately if this is the case.
## Changes to Return and Refund Policy
We reserve the right to modify this Return and Refund Policy at any time, so please review it frequently.
## Severability
If any provision of these Return and Refund Policy is held to be invalid or unenforceable by a court, the remaining provisions of these Return and Refund Policy will remain in effect.
## Contact Us
If you have any questions about our Return and Refund Policy, please contact us.
